GIS professor Youyung Hyun publisehd SSCI international
journal (Q1, IF: 6.539) on an desirable interaction between customers and autonomous service robots. Read article (English only):

https://www.tandfonline.com/eprint/PRN3NWZNNVFPYAHXS58N/full?target=10.1080/02642069.2022.2088738

She also published SCI international journal (Q2, IF: 2.38) on the IT-enabled agile crisis management. It is a information systems article that describes how / what IT can manage various risk situations. Read article (English only):

https://aisel.aisnet.org/cais/vol50/iss1/32/